Cookies Policy

This Cookies Policy outlines the manner in which EUNX MENA - FZE (“we”, “our”, or “us”) uses cookies and similar tracking technologies when you access or use our website, digital platforms, applications, or any online service that we own or operate (collectively, the “website”). EUNX MENA - FZE is a Virtual Assets Broker and Dealer Services Provider, duly licensed and regulated by the Dubai Virtual Assets Regulatory Authority (VARA). As such, we are committed to upholding the highest standards of transparency, privacy, and regulatory compliance, including the responsible use of cookies and tracking technologies in alignment with international best practices and the evolving regulatory framework of the United Arab Emirates.

By continuing to browse or use our website, you signify your acceptance of the practices described herein, to the extent permitted by applicable law. Where required by law, we will request your explicit consent before placing cookies on your device.

Cookies are small text files that are downloaded to your browser, device, or computer when you visit a website. These files enable a website to recognize your device, store user preferences, manage sessions, and track user behaviour for analytics or marketing purposes. Cookies may be placed directly by us (referred to as “first-party cookies”) or by third-party service providers on our behalf (referred to as “third-party cookies”).

Cookies perform a variety of essential functions such as facilitating navigation, personalizing user experiences, securing login sessions, remembering user settings, and helping us analyze and improve the performance of our Website. Some cookies are temporary and expire once you close your browser (“session cookies”), while others remain on your device until manually deleted or they expire automatically (“persistent cookies”).

Beyond traditional cookies, EUNX MENA - FZE may employ analogous technologies including:

Web Beacons (Pixels): Transparent electronic images embedded in webpages or emails to monitor engagement metrics.

Local Storage Objects (LSOs): Data stored within your browser’s cache to retain complex user settings.

Scripts: Code snippets executed within your browser to dynamically collect user interaction data.

Device Fingerprinting: Aggregation of device-specific attributes (e.g., screen resolution, operating system) to generate a unique identifier.

These technologies collectively function to personalize your experience, analyze traffic patterns, mitigate fraud, and comply with anti-money laundering (AML) protocols mandated by VARA.

PURPOSE OF USING COOKIES

We use cookies not only to support the basic operations of our website but also to enhance its functionality, improve its usability, and continuously optimize the user experience. Cookies enable us to provide an individually tailored and responsive website that adapts to your preferences and behavior.

In particular, cookies are essential in enabling personalized use of our Website. Without cookies, many interactive features—such as logging into secure areas, saving your settings, or adjusting display preferences—would not function correctly. Enabling cookies allows for optimal use of our Website and ensures a more efficient and satisfying browsing experience.

Moreover, cookies play a vital role in helping us understand how users interact with different areas of the Website. They allow us to monitor user navigation patterns, measure page performance, and assess whether users are encountering difficulties. This information is critical for improving the design, functionality, and accessibility of our digital environment.

From a security perspective, cookies provide us with valuable insight into the volume of users accessing our Website and their behaviour over time. Without cookies, we would lose visibility into basic usage metrics, which could increase exposure to security threats or fraud. By identifying anomalies in web traffic, cookies help us safeguard our systems and mitigate potential risks.

Importantly, we want to emphasize that cookies do not access your personal files, nor can they read data stored on your device beyond what is strictly necessary for functionality and performance. Cookies can only identify your browser through a randomly generated unique identification number and can only retrieve information directly related to your interaction with the EUNX MENA - FZE Website.

Therefore, EUNX MENA - FZE uses cookies and similar technologies for several legitimate purposes, including but not limited to the following:

3.1 Essential and Strictly Necessary Purposes

These cookies are fundamental to the core functionality of our website and enable services that you have explicitly requested. Without these cookies, certain essential features—such as secure login, user authentication, and transaction processing—cannot function correctly. We are not required to obtain your consent for these cookies as they are necessary for the Website’s operation and security. As mandated by VARA’s operational guidelines, these cookies operate without user consent to fulfill our legal and contractual obligations. Disabling them may render critical services inoperable.

3.2 Performance and Analytics

To better understand how users interact with our website, we utilize performance and analytics cookies. These cookies gather information such as the number of visitors, which pages are most frequently accessed, how users navigate through the Website, and whether users encounter error messages. The insights derived from these cookies are anonymized and used exclusively for internal purposes such as enhancing site performance, optimizing navigation flow, and evaluating the effectiveness of content and features.

3.3 Functionality and Personalization

These cookies enable our website to remember user-specific settings and preferences, such as language selection, regional configurations, and previously viewed pages or assets. By storing these preferences, we can provide a more consistent and personalized user experience. Functional cookies may also be used to provide enhanced features, including enabling chat support or video content playback, based on user interactions. Examples include:

Retention of language, time-zone, or fiat/currency preferences.

Remembering charting tools or asset watchlists customized during prior sessions.

Caching responses to discretionary surveys to avoid redundant prompts.

3.4 Marketing and Targeting

We may partner with reputable third-party advertising platforms and service providers to use cookies for marketing and retargeting purposes. These cookies collect information about your browsing behavior and online activity across websites to help us display advertisements that are relevant to your interests. These cookies may also limit the number of times you see a particular advertisement and measure the effectiveness of advertising campaigns.

Marketing cookies typically involve third-party providers and are only deployed with your explicit consent, where required under applicable data protection laws, including the General Data Protection Regulation (GDPR) and comparable frameworks. We may share hashed, non-identifiable data with third-party partners (e.g., social media platforms) to exclude existing clients from redundant campaigns or measure conversion attribution.

3.5 Security and Fraud Prevention

Certain cookies are employed as part of our ongoing efforts to maintain the security and integrity of our website and systems. These cookies help detect and prevent fraudulent activities, unauthorized access attempts, and other threats to our digital infrastructure.

THIRD-PARTY COOKIES AND EMBEDDED SERVICES

In the course of delivering a seamless and feature-rich user experience on our Platform, EUNX MENA - FZE may link to or integrate with external websites, applications, and services that are owned and operated by trusted third parties. These third-party services may deploy their own cookies or tracking technologies when you interact with them through our website.

Such third-party cookies are typically used for analytical, performance, or advertising purposes and are governed by the cookie and privacy policies of the respective third parties—not by EUNX MENA - FZE. As a result, we do not have control over the cookie behavior or data collection practices implemented by those external services. We therefore strongly recommend that you consult the cookie and privacy notices of any third-party site or service you visit through our Platform to understand how your data may be used.

By way of example, we may engage with external analytics and advertising partners, including but not limited to Google, to enhance our marketing strategies and better understand how users engage with our services. This may involve the sharing of certain user interaction data with such providers to facilitate services like personalized advertising or aggregate usage reporting.

While we take great care to ensure that any third-party partner we work with upholds strong privacy standards and is bound by contractual commitments to handle data responsibly, we wish to emphasize that your interaction with such third-party services remains subject to their respective terms, policies, and cookie management tools.

EUNX MENA - FZE encourages you to review these policies carefully and manage your preferences using the privacy tools provided by these providers, such as the Google Ads Settings or Google Analytics Opt-out Browser Add-on, if applicable.

MANAGING YOUR COOKIE PREFERENCES

You have the right and ability to control how cookies are used on your device. Most modern web browsers provide controls that allow you to accept, reject, or delete cookies, either generally or from specific sites. You can modify your cookie preferences through your browser settings or use third-party tools designed for this purpose.

Depending on your browser, you may find cookie management options under settings labelled “Privacy”, “Security”, or “Cookies and Site Data.” Please note that disabling or blocking certain categories of cookies – especially those deemed strictly necessary – may limit the functionality of our website or impair your user experience.

Where legally required, we provide a cookie consent banner or tool when you first visit our website, allowing you to customize your cookie preferences. You may revisit or modify your choices at any time by accessing the “Cookie Settings” link available on our website.

RETENTION PERIOD

Cookies may be stored for varying durations depending on their nature and purpose:

Session cookies are deleted automatically when you close your browser.

Persistent cookies remain on your device for a pre-defined period or until manually deleted.

The exact lifespan of each cookie will vary and is determined by its purpose and the configuration of the website or third-party service.

We review our cookies usage regularly to ensure that no cookie is retained longer than necessary.

CROSS-BORDER DATA TRANSFERS

Some cookies used by EUNX MENA - FZE or its third-party providers may result in the transfer of personal data to jurisdictions outside the United Arab Emirates. In such cases, we ensure that appropriate legal safeguards are in place in accordance with applicable data protection laws, including adequacy decisions, standard contractual clauses, or other approved mechanisms that guarantee an adequate level of protection for your data.

LEGAL BASIS FOR PROCESSING COOKIES

Under applicable data protection laws, including the UAE’s Personal Data Protection Law (PDPL) and, where applicable, the EU’s GDPR, the use of non-essential cookies (such as marketing or analytics cookies) requires your informed and freely given consent. EUNX MENA - FZE obtains such consent using a cookie management interface or pop-up displayed upon your first visit. You may withdraw your consent at any time without affecting the lawfulness of any processing that occurred prior to withdrawal.

For essential cookies, the legal basis for processing is our legitimate interest in ensuring the security, performance, and accessibility of our website.

MANAGING YOUR COOKIE PREFERENCES AND WITHDRAWING CONSENT

At EUNX MENA - FZE, we are committed to upholding your right to privacy and control over your personal data. You have the ability at any time to manage or withdraw your consent to the use of cookies on our Platform.

If you have previously provided consent for the placement of cookies, and later choose to revise or revoke your consent, we offer mechanisms designed to facilitate that choice in a clear and accessible manner.

Consent Management Tool

If our website features a cookie consent management tool, it can be accessed through the “Manage Cookies” link typically located in the footer of each page. This tool provides a user-friendly interface that enables you to review, modify, or withdraw your consent regarding different categories of cookies, such as performance, functionality, and targeting cookies.

Please note that certain cookies, particularly those classified as strictly necessary for the basic operation and security of the Platform, cannot be disabled through this tool. These essential cookies are required for core functionalities such as secure login, session continuity, and fraud prevention.

Additionally, the cookie consent tool does not extend its controls to cookies or trackers used on third-party websites that may be linked from our Platform. In such cases, we encourage you to consult the cookie or privacy policies of those third-party providers directly.

Browser Settings

Alternatively, you can manage cookies through your browser settings. Most web browsers allow you to view, delete, or block cookies on a site-by-site basis. These options are generally located within the browser’s "Settings," "Preferences," "Privacy," or "Help" menus.

You may alter cookie settings directly through your browser:

Google Chrome: Settings > Privacy and Security > Cookies and Site Data.

Mozilla Firefox: Options > Privacy & Security > Enhanced Tracking Protection.

Safari: Preferences > Privacy > Manage Website Data.

Note that disabling cookies may degrade Platform functionality (e.g., inability to place limit orders).

Please be aware that disabling certain categories of cookies may impact your experience on our Website. In some cases, functionalities such as remembering your login session or retaining your language preferences may not operate as expected. Furthermore, disabling a cookie does not automatically delete it from your browser’s storage. To permanently remove a cookie, you will need to delete it manually through your browser’s tools.

We recommend reviewing the specific instructions for cookie management as provided by your browser provider. Popular browsers such as Google Chrome, Mozilla Firefox, Microsoft Edge, and Apple Safari offer detailed guidance for enabling, disabling, or deleting cookies.

Should you have any questions or concerns about your cookie preferences, or if you require further assistance in exercising your data rights, please contact our Privacy Officer at [insert contact email here].

YOUR CHOICES: OPTING OUT OF INTEREST-BASED ADVERTISING AND THIRD-PARTY TRACKING

At EUNX MENA - FZE, we recognize the importance of empowering our users with control over how their information is collected and used—particularly in the context of personalized advertising and third-party tracking technologies. Where applicable, we may partner with third-party service providers who use cookies and other tracking technologies to deliver interest-based advertisements, also known as behavioral or targeted advertising.

These third-party advertising networks may collect information about your browsing behavior across different websites and over time, in order to present you with ads that are more relevant to your interests. Although this form of advertising does not generally involve access to your identity or directly identifiable data, it is based on the creation of pseudonymous profiles linked to your device or browser.

If you prefer not to receive interest-based advertisements, you may opt out of many of the major third-party advertising networks. Specifically, you may visit the Digital Advertising Alliance (DAA) Consumer Choice Page at or the Network Advertising Initiative (NAI) Consumer Opt-Out Page at . These tools provide comprehensive guidance on how to opt out of the data collection and profiling activities of participating companies.

It is important to note, however, that opting out through these platforms does not eliminate all advertising. You may still see generic ads or context-based advertisements that are not tailored using your previous browsing behavior. Moreover, if your browser is configured to block or delete cookies automatically, the effectiveness of your opt-out preferences may be compromised. For optimal results, we recommend that you both opt out via these industry pages and adjust your browser settings to preserve those preferences.

For further details, please refer to the respective websites of the DAA and NAI, or consult your browser’s help documentation on managing cookies and tracking settings. EUNX MENA - FZE is committed to ensuring that our data practices are aligned with international best practices and that your choices are honored to the fullest extent technically possible.

AMENDMENTS AND UPDATES TO THIS COOKIES POLICY

We reserve the right to revise and update this Cookies Policy periodically in response to changes in legal requirements, technological advancements, or operational needs. Any modifications will become effective immediately upon publication on our Website unless otherwise indicated. We encourage you to review this page regularly to stay informed of how we use cookies and the choices available to you.

Where material changes are made that significantly affect your rights or the nature of cookie usage, we will notify you through prominent notices, such as banners, emails, or website pop-ups.

CONTACT US

If you have any questions, concerns, or requests regarding this Cookies Policy or our use of cookies, you are welcome to contact our Data Protection Officer or Privacy Compliance Team using the contact details below:

EUNX MENA - FZE

[Full Business Address]

Dubai, United Arab Emirates

Email: [Insert Contact Number]

Phone: [Insert Contact Number]

By continuing to use our website, you acknowledge that you have read, understood, and agreed to the terms of this Cookies Policy.

APPROVED BY:

[Name], Chairman of the Board

[Name], Chief Executive Officer

[Date]

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